Effective date – September 28, 2021

Welcome to https://www.pikamoon.com (the “Site”). We understand that privacy online is important to users of our Site, especially when conducting business. This statement governs our privacy policies with respect to those users of the Site (“Visitors”) who visit without transacting business and Visitors who register to transact business on the Site and make use of the various services offered by PIKAMOON (collectively, “Services”) (“Authorized Customers”).

“Personally Identifiable Information”

refers to any information that identifies or can be used to identify, contact, or locate the person to whom such information pertains, including, but not limited to, name, address, phone number, fax number, email address, financial profiles, social security number, and credit card information. Personally Identifiable Information does not include information that is collected anonymously (that is, without identification of the individual user) or demographic information not connected to an identified individual.

What Personally Identifiable Information is collected?

We may collect basic user profile information from all of our Visitors. We collect the following additional information from our Authorized Customers: the names, addresses, phone numbers and email addresses of Authorized Customers, the nature and size of the business, and the nature and size of the advertising inventory that the Authorized Customer intends to purchase or sell.

What organizations are collecting the information?

In addition to our direct collection of information, our third party service vendors (such as credit card companies, clearinghouses and banks) who may provide such services as credit, insurance, and escrow services may collect this information from our Visitors and Authorized Customers. We do not control how these third parties use such information, but we do ask them to disclose how they use personal information provided to them from Visitors and Authorized Customers. Some of these third parties may be intermediaries that act solely as links in the distribution chain, and do not store, retain, or use the information given to them.

How does the Site use Personally Identifiable Information?

We use Personally Identifiable Information to customize the Site, to make appropriate service offerings, and to fulfill buying and selling requests on the Site. We may email Visitors and Authorized Customers about research or purchase and selling opportunities on the Site or information related to the subject matter of the Site. We may also use Personally Identifiable Information to contact Visitors and Authorized Customers in response to specific inquiries, or to provide requested information.

With whom may the information may be shared?

Personally Identifiable Information about Authorized Customers may be shared with other Authorized Customers who wish to evaluate potential transactions with other Authorized Customers. We may share aggregated information about our Visitors, including the demographics of our Visitors and Authorized Customers, with our affiliated agencies and third party vendors. We also offer the opportunity to “opt out” of receiving information or being contacted by us or by any agency acting on our behalf.

How is Personally Identifiable Information stored?

Personally Identifiable Information collected by PIKAMOON is securely stored and is not accessible to third parties or employees of PIKAMOON except for use as indicated above.

What choices are available to Visitors regarding collection, use and distribution of the information?

Visitors and Authorized Customers may opt out of receiving unsolicited information from or being contacted by us and/or our vendors and affiliated agencies by responding to emails as instructed, or by contacting us at


A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns.

Are Cookies Used on the Site?

Cookies are used for a variety of reasons. We use Cookies to obtain information about the preferences of our Visitors and the services they select. We also use Cookies for security purposes to protect our Authorized Customers. For example, if an Authorized Customer is logged on and the site is unused for more than 10 minutes, we will automatically log the Authorized Customer off. Visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using https://www.pikamoon.com, with the drawback that certain features of website may not function properly without the aid of cookies.

Cookies used by our service providers

Our service providers use cookies and those cookies may be stored on your computer when you visit our website. You can find more details about which cookies are used in our cookies info page.

How does PIKAMOON use login information?

PIKAMOON uses login information, including, but not limited to, IP addresses, ISPs, and browser types, to analyze trends, administer the Site, track a user’s movement and use, and gather broad demographic information.

What partners or service providers have access to Personally Identifiable Information from Visitors and/or Authorized Customers on the Site?

PIKAMOON has entered into and will continue to enter into partnerships and other affiliations with a number of vendors. Such vendors may have access to certain Personally Identifiable Information on a need to know the basis for evaluating Authorized Customers for service eligibility. Our privacy policy does not cover their collection or use of this information. Disclosure of Personally Identifiable Information to comply with the law. We will disclose Personally Identifiable Information in order to comply with a court order or subpoena or a request from a law enforcement agency to release information. We will also disclose Personally Identifiable Information when reasonably necessary to protect the safety of our Visitors and Authorized Customers.

How does the Site keep Personally Identifiable Information secure?

All of our employees are familiar with our security policy and practices. The Personally Identifiable Information of our Visitors and Authorized Customers is only accessible to a limited number of qualified employees who are given a password in order to gain access to the information. We audit our security systems and processes on a regular basis. Sensitive information, such as credit card numbers or social security numbers, is protected by encryption protocols, in place to protect information sent over the Internet. While we take commercially reasonable measures to maintain a secure site, electronic communications and databases are subject to errors, tampering, and break-ins, and we cannot guarantee or warrant that such events will not take place and we will not be liable to Visitors or Authorized Customers for any such occurrences.

How can Visitors correct any inaccuracies in Personally Identifiable Information?

Visitors and Authorized Customers may contact us to update Personally Identifiable Information about them or to correct any inaccuracies by emailing us at help@pikamoon.com

Can a Visitor delete or deactivate Personally Identifiable Information collected by the Site?

We provide Visitors and Authorized Customers with a mechanism to delete/deactivate Personally Identifiable Information from the Site’s database by contacting. However, because of backups and records of deletions, it may be impossible to delete a Visitor’s entry without retaining some residual information. An individual who requests to have Personally Identifiable Information deactivated will have this information functionally deleted, and we will not sell, transfer, or use Personally Identifiable Information relating to that individual in any way moving forward.

Your rights

These are summarized rights that you have under data protection law

  • The right to access
  • The right to rectification
  • The right to erasure
  • The right to restrict processing
  • The right to object to processing
  • The right to data portability
  • The right to complain to a supervisory authority
  • The right to withdraw consent

What happens if the Privacy Policy Changes?

We will let our Visitors and Authorized Customers know about changes to our privacy policy by posting such changes on the Site. However, if we are changing our privacy policy in a manner that might cause disclosure of Personally Identifiable Information that a Visitor or Authorized Customer has previously requested not be disclosed, we will contact such Visitor or Authorized Customer to allow such Visitor or Authorized Customer to prevent such disclosure.


https://www.pikamoon.com contains links to other websites. Please note that when you click on one of these links, you are moving to another website. We encourage you to read the privacy statements of these linked sites as their privacy policies may differ from ours.

We collect information about you during the checkout process on our store.

What we collect and store

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for XXX years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

What we share with others

We share information with third parties who help us provide our orders and store services to you; for example —


We accept payments through Stripe. When processing payments, some of your data will be passed to Stripe, including information required to process or support the payment, such as the purchase total and billing information.

Please see the Stripe l Privacy Policy for more details.

Remarketing and Tailored Advertising

As described elsewhere in this Privacy Policy, we may partner with advertising companies to place our advertising on third-party websites or to display our advertising on other websites. Below is a list of Ad Network Partners that we may use; however, it may be subject to change based on the campaigns that we run. You may use the link next to the companies listed below to learn more about them and, if available, how to opt-out from such company serving you targeted ads. Please note this does not-opt you out of being served advertising generally, and you may continue to receive generic ads.

You may learn more about interest-based advertising from the below links; further, provided that any such company is a member of the below self-regulatory bodies, you may be able to effectuate your opt-out here as well:

Network Advertising Initiative (NAI) – https://optout.networkadvertising.org/

California Residents & CCPA

Under the California Consumer Privacy Act (“CCPA”), California residents (referred to in the CCPA as “consumers”) have certain rights regarding their personal information, including the right to obtain certain information about the types of personal information that we collect and have shared with third parties for direct marketing purposes, and the right to request access to or deletion of their personal information. California residents also have the right not to be discriminated against by a business on account of exercising privacy rights provided by the CCPA.

In accordance with the CCPA, we provide below a chart with a summary of personal information that we have collected from or about you in the past twelve (12) months, as well as the sources of that information, the business purposes of collection, and the third parties with whom we shared such personal information:

Category of Personal Information Sources of Personal Information Business Purpose Categories of Consumers How we share it
Identifiers (anything that can identify a person or device over time) – Information submitted to us by our users or customers, or by our users or customers via our stylists and business partners (“User-submitted information”)- Passive data collection – To provide the Services- For internal research, marketing, billing, account creation, purchase tracking, site design, and for security (such as to analyze and detect unauthorized activity) – Consumers who use our Services (including via our stylists and business partners), consumers who opt-in to our marketing content, consumers who purchase our goods, and consumers who attend our events – With our business partners and service providers
Personal Information under CCPA (billing information like address and card info, name, address) – User-submitted information – To provide the Services, including billing/payment processing.- We also use this information for marketing, account creation, purchase tracking, and for internal research – People that use our site and Services, purchase goods from us, and people who attend our events. – With our business partners and service providers
Protected Classifications – User-submitted information – For marketing purposes – Anyone that receives marketing content or uses our website – With our business partners and service providers
Commercial Information (for example, purchases and transaction history) – User-submitted information – To transact with our customers – People who buy goods from us or use our Services – With our business partners and service providers
Biometric Information (for example, your measurements – User-submitted information – To provide the Services – People who use our Services (including via our stylists) – We don’t share
Electric network activity – User-submitted information- Passive data collection – To transact with our customers, improve our digital services- To personalize the content presented to individuals – Visitors to our Site and Mobile App, and customers that purchase our goods – With our business partners and service providers
Geolocation data – Passive data collection – To provide the Services- For internal research, including to enable promotions and for us to develop the Services- To help us determine pricing, such as proper taxation – People who use our Services – With our business partners and service providers
Sensory Information (audio, electronic, visual, thermal, olfactory or similar) – User-submitted information, such as calls to our customer care phone number – Internal training purposes – Consumers who call us directly – We don’t share
Professional or employment related – User-submitted information – N/A – N/A – N/A
Education information – User-submitted information – N/A – N/A – N/A
Inferences drawn from any personal information collected – User-submitted information- Passive data collection – To provide the Services- For internal research so we can better understand how users interact with our Services and our Products – Consumers who use our Services, and Consumers who purchase our Products. – With our business partners and services providers

If you wish to submit a request pursuant to your rights under CCPA, California residents may contact us, either (a) via email at help@pikamoon.com.

Please note that if we receive a consumer request from or about you, we are required to verify that the request is actually coming from you (or someone legally authorized to act on your behalf). In order to verify the identity with respect to such a request, we have implemented appropriate authentication procedures. Our authentication procedure may include the use of information we already have collected about you and/or questions and requests for information. If we collect personal information to verify your identity, we will only use that information for the purpose of completing verification. If we are unable to verify your identity, then we will not fulfill your consumer request, We will acknowledge your consumer request within 10 days of receipt and, provided that we are able to verify your identity, we will endeavor to respond to your consumer request within 45 days of receipt. If we need additional time to respond to your consumer request, we will notify you and provide the reasons for the extension.

How to Opt-Out From Third Party Services

California Customers may opt-out of our Third Party collection services on our Site by clicking “Decline” on the Cookie Consent Banner that appears at the bottom of your screen. Please be advised that if you opt-out of any service, you may not be able to use the full functionality of the Site and the Mobile App. If you do decide to opt-out of third party data collection, we may use a third-party to process this request, and by using clicking “Decline” on the Cookie Consent Banner that appears at the bottom of your screen, you consent to the use of this third-party cookie for the sole limited purpose of processing and performing your opt-out request.

No Sale of Personal Information

We do not sell, and have not sold within the past twelve (12) months prior to the effective date of this Privacy Policy, personal information of consumers, as those terms are defined under the CCPA.


For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at help@pikamoon.com.